FAQ

Reminder

A gentle reminder for our beloved customers.

Dine in:
We highly recommend you to preheat your bread for 20 seconds before eating to maintain its softness.

Takeaway:
Please be assured that our products contain no added preservatives and are made fresh daily. For the best flavour, you are recommended to enjoy your meal immediately. To achieve a tender bite, kindly preheat your breads for approximately 20 to 30 seconds in the microwave before consumption. If you cannot finish your bread on the day of purchase, kindly refrigerate it for next day.

The best shelf lives for our cakes and swiss rolls are 3 days.

Whereas for beverage, it is recommended to drink within 1 hours in order to ensure the best quality.

We hope to see you again, Bon Appetit!
FAQs

Are your products Halal?

Shake and Bake currently not certified halal but all Shake & Bake products are 100% alcohol and lard free. Our products are Muslim friendly. All process and ingredients are properly screened through to ensure our customer can enjoy our food with peace of mind.

Can I order through phone?

Sorry but to save your time and ensure order details accuracy, all order must be made through online and pay by Online Bank Transfer, Debit Card, Credit Card, PayPal, Boost, Grab, And TNG E-Wallet. You may call our customer care line at +6017-4083833 should you need assistance to place an order online.

Can I make changes or cancel my order after the order is confirmed?

Yes, any changes or cancellation to your order you must call our customer care line at +6017-4083833. We shall refund you your payment within twenty-four (24) hours after your refund has been confirmed except for the transaction fees charged which is non-refundable. Once your order has been delivered / processed, refund is not allowed.

Do you accept E-Wallet payment?

Yes, we accept make payment through Boost, Grab, And TNG.

How long can I keep my cake / swiss roll / chiffon / cookies?

As all our products do not contain preservation, cakes, swiss roll and chiffon are best consumed within 3 days, while cookies to consume within 3 weeks.

How do I keep the cake / swiss roll / chiffon / cookies when I received it?

All cakes, swiss roll and chiffon must keep refrigerated at all time before served. Cookies to keep in dry room temperature, avoid from direct sun contact.

How and where can I place a cake order?

(i) Our website, click here to shop
(ii) Walk in Shake & Bake Cafe at for dine-in or take away
(iii) Contact us / Whatsapp at +6017-4083833 / 05-243 3833

How early in advance should I order my cake?

We recommend order confirmation for at least 2 days in advance, while custom made cakes recommend at 3 days in advance.

For corporate events, dessert tables and catering, we recommend at least two weeks of advance notice or more if possible.

Do you accept custom orders?

We accept custom made orders for individual cakes, corporate events, dessert tables, and catering. Kindly contact us for more information.
Delivery Information

Delivery Terms & Conditions

Delivery service is only valid with a minimum purchase of RM30 and above.

Delivery Courier

Delivery by our personal courier in Ipoh area.

Delivery Location

Only available for Ipoh Central, Simee, Ipoh Garden, Bercham, Tambun, Silibin, First Garden, Menglembu, Station 18, Pengkalan, Gunung Rapat, Taman Cempaka, Botani.

Delivery Time

Delivery will start from 10.00 a.m. until 7.00p.m. daily. Each order will reach your doorstep within 1 hour once your order is placed. (except for whole cake)

Delivery Cost

The charge for Ipoh delivery service
RM 8 (within 12km)

Free Delivery

Free delivery will be given for order with minimum purchase of RM80 and above