Shake and Bake Café is committed to respecting your privacy. Once you have chosen to provide your personal details, it will only be used in the context of customer relations. We do not share, sell or trade your personal information, that is collected online, with any third party. We also take stringent measures in ensuring your private information be treated securely.
The collected information which you agree to be used and/or shared to third parties are for the following purposes, which include but are not limited:
• To communicate with you;
• To provide relevant product information to you;
• To allow us to administer your registered account with us;
• To deliver products purchased by you from our website;
• To inform and update the process of delivery, the products for delivery and for customer services purposes;
• To verify and carry out financial transactions in relation to payments you may make online.
Collection of Personal Data
Personal Data refers to the information about you, from which you are identifiable, including but not limited to:
• Mobile Number
• Identity Card No.
• Email Address
• Delivery Address
• Billing Information
• Credit Card Information
Data collected online may also be combined with information provided during ownership registration of Shake & Bake Cafe products and services.
You may choose to disable or not grant the Cookies permission, which may prevent you from taking full advantage of our site. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.
Return & Refund Policy
1.You may apply for refund if you decide to cancel your orders before we start to deliver. We shall refund you your payment within twenty-four (24) hours after your refund has been confirmed except for the transaction fees charged which is non-refundable. Once your order has been delivered/processed, refund is not allowed. We encourage you to communicate with us in the event where problem arises in a transaction.
2. In the unlikely event that you receive an item that is damaged, incorrect or if there is an item missing, please contact our Customer Service Team WhatsApp +6017-408 3833.
Kindly provide following details
– Image of the item received
– Name of the item
– Order number & Payment slip